Shipping Policy

Shipping Information

At LUNAISE, we are proud to offer FREE shipping on all orders!

Order Processing Times

Please allow 1-3 business days to process and dispatch your order after it is placed. Your order is considered dispatched once it is handed over to our shipping carrier and is en route to your specified address. During peak seasons and holidays, processing times may extend up to 7 business days.

Estimated Shipping Times

The delivery time depends on your location and starts once your order has been dispatched. Please find the estimated shipping times according to your country below:

 United States: 5-10 business days
 Canada: 7-14 business days
A flag composed of a red cross edged in white and superimposed on a red saltire, also edged in white, superimposed on a white saltire on a blue background United Kingdom: 7-14 business days
A blue field with the Union Flag in the upper hoist quarter, a large white seven-pointed star in the lower hoist quarter, and constellation of five white stars in the fly – one small five-pointed star and four, larger, seven-pointed stars Australia: 10-20 business days
🌍 Rest of the World: 15-30 business days

Please note that during peak seasons and holidays, shipping carriers may experience delays in transit time and tracking updates, which are beyond our control. International shipments may face customs delays that could extend delivery times.

Order Changes & Accurate Shipping Details

It is the customer’s responsibility to ensure accurate and complete shipping details at checkout. Incomplete or incorrect information may result in delays or cancellations. If our system detects an address issue, our support team will reach out via email within 3 business days to verify the details. If we don't receive a response, we reserve the right to cancel the order.

If you need to correct an error in your shipping details, please contact us at contact.lunaise@gmail.com within 24 hours of placing your order. While we will try our best to accommodate changes, we cannot guarantee they can be made after this period.

Delayed Delivery

At LUNAISE, we strive to ship your order promptly, but delivery may be delayed due to factors outside our control, such as courier issues, weather disruptions, or other transit complications. We will work with the courier to ensure your package arrives as soon as possible and will notify you if there are any delays.

Please note that LUNAISE is not liable for delays caused by external factors and cannot guarantee an exact delivery date. However, we will do our best to keep you informed and assist with any issues that arise.

Lost or Stolen Packages

If your package is lost or stolen, please contact us at contact.lunaise@gmail.com, and we will assist you in resolving the issue. We recommend contacting the courier directly to file a claim, as they often require additional information to complete the process. We will also follow up on your claim and keep you updated.

While LUNAISE is not responsible for lost or stolen packages once they are in the carrier's hands, we will do everything we can to help. Depending on the situation, we may offer a replacement if the package cannot be located.

Shipping Policy Changes

LUNAISE reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the customer’s responsibility to review the most current version before making a purchase. By purchasing and using LUNAISE products, you agree to this Shipping Policy and any modifications made to it.

If you have any questions or concerns, please don’t hesitate to contact us at contact.lunaise@gmail.com.